Frequently asked questions
Product
Can I customize products before placing an order?
Yes, you can customize your products before placing an order. Our customer care team can assist you further. We generally provide customization on colour and finish.
Will the products be same as what I see on your website?
Depending on the screen settings and resolution of your device, there may be a slight variance in texture and finish between the image and the actual product.
Additionally, grains of different materials will vary from product to product. For personalised assistance with your order, you can contact our customer care.
If I share my room pictures with you, will you be able to suggest furniture, lighting and decor?
Yes, if you share pictures of your room, we can suggest suitable lighting, and decor based on the style, space, and existing elements in your room. This can help create a cohesive and aesthetically pleasing design. For further assistance, please get in touch with our customer care team.
Does the Lamps come with bulbs in an order?
Yes, bulbs are always included with lamp orders and are matched to the specific requirements in the packaging.
Do you provide installation?
Assembly is not required for all products, as most are easy to assemble on your own. For products that do require assembly, clear instructions are provided for your convenience. If you need any assistance, our customer care team is available to help.
Purchasing Process
Do your prices include Taxes?
All prices listed on the website include taxes.
How I can get my invoice/GST invoice against order number?
For Invoice/GST invoices, please contact customer care to receive it via Gmail or Whatsapp, based on your preference
I need personal assistance with my order. Who can I contact?
You can contact our customer care team for personal assistance with your order
What is the warranty on the products?
All our products come with a one-year warranty. For assistance with your order, please contact our customer care team
What is not covered in warranty?
The warranty decor does not cover normal wear and tear, misuse or abuse, unauthorized alterations or modifications, accidental damage, and issues caused by exposure to extreme environmental conditions. It also excludes products used in commercial settings, damage from improper installation, and specific components like light bulbs or batteries. For any other query contact customer care.
Is there somewhere I can go to view the product prior to purchasing?
Yes, we have an experience centre in Gurgaon. You can visit them before making a purchase on our website.
Can I place an order if I live outside INDIA?
Yes, you can place an order for our product outside India. You can contact our customer care.
I made a mistake when ordering and have an issue with my order. What should I do?
You can contact our customer care team for assistance with your order.
How to purchase for Commercial Projects/ Bulk Orders?
You can mail us at sales@yaahvi.com or call on 9266322251
What payment types do you accept?
We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, UPI, and Wallet. Cash on Delivery (COD) is not available at this time.
Is it safe to use my credit card on your site?
Ofcourse! Shopping with us is completely safe. We make sure that every credit card transaction takes place within a secure environment. We do not keep your credit card information after your order is complete; instead, it is sent directly to our banks.
What should I do if a transaction fails?
If a transaction fails, it may be due to various reasons. Please make sure of the following:
- The information provided to the payment gateway is accurate, including account details, billing address, and password (for net banking).
- Your Internet connection remains stable throughout the process.
If your account has been debited after a payment failure, the amount will be refunded within 7 working days. If you have any questions or need further clarification, please contact our customer care.
Shipping and Returns
How long does it take for a product to be delivered?
Products are usually despatched within 7-10 days of order confirmation if they are in stock, depending on your location. You will receive a confirmation once the product is dispatched for delivery.
How much do I need to pay for delivery?
We offer free delivery across India, except for certain regions not currently serviced by our logistics partners. Additional charges may apply for deliveries to the Out of Delivery Area (ODA). For more information, please contact our customer care.
How do I track my order?
To keep track of your order you can directly contact customer care.
We aim to deliver your product within 15- 20 days of the order date.
However, there may be instances where delivery may take longer, in such cases, we will proactively contact you via phone or email to provide updates on the status of your product. If you do not hear from us within 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team.
What is your Return Policy?
Your purchase is eligible for return or replacement only if it meets the following conditions:
1. If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.
2. If the product you receive has manufacturing defects or damage, you must request a return within 48 hours of delivery.
3. The product must be returned in its original packaging.
What is your Refund Poilcy?
If you wish to return your purchase, please send an email to marketing@yaahvi.com within 48 hours of delivery. In your email, please include the following information: your order number, delivery address, reason for the return, and if applicable, attach an image of the defective or incorrect product. Please note that any emails or images sent after 48 hours of delivery will not be considered.
What should I do if the product packaging is damaged when it's delivered?
If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.
Can you please arrange for the product to be packed for the return pick-up?
Yes, we will arrange a reverse pickup. Please check the updates from the customer care executive. Please make sure that the packaging remains intact and in its original box.
I would like to request a replacement for the product instead of a refund.
Yes, if there is a genuine defect in the product, we would be happy to exchange your product for a replacement or a different product of the same value.
How long does it take to receive a refund?
A credit of the paid amount will be refunded to the original payment method within 10-15 business days after the product is picked up from the provided address.